Return Policy for KJB International Aid Ltd
Effective Date: 01 March 2023 Last Updated: 01 January 2024
Thank you for shopping at KJB International Aid. We are committed to ensuring your satisfaction with our products. Please read the following Return Policy carefully to understand our practices regarding returns, exchanges, and refunds.
1. Eligibility for Returns
1.1 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2 Items that are not eligible for return include:
a. Perishable goods, such as food or health and personal care items.
b. Gift cards.
c. Downloadable software products.
2. Initiating a Return
2.1 To initiate a return, please contact our Customer Service team at info@kjbinternationalaid.com within 14 days of receiving your order. Provide your order number and a detailed reason for the return.
2.2 Our Customer Service team will guide you through the return process, including providing a return authorisation (RA) number and instructions on how to return the item.
3. Return Shipping
3.1 You will be responsible for the shipping costs of returning your item. Shipping costs are non-refundable.
3.2 If you receive a refund, the cost of return shipping will be deducted from your refund.
3.3 We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refund Process
4.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
4.2 If the return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.
5. Exchanges
5.1 If you wish to exchange an item, please contact our Customer Service team to arrange an exchange. Exchanges are subject to product availability.
5.2 If the desired item is not available, we will issue a refund or provide alternative options.
6. Damaged or Defective Items
6.1 If you receive a damaged or defective item, please immediately contact our Customer Service team with supporting photographs. We will assess the issue and provide instructions for the return or replacement of the item.
7. Non-Returnable Items
7.1 Certain types of items are non-returnable, including:
a. Items marked as final sale.
b. Gift cards.
c. Downloadable software products.
8. Changes to the Return Policy
8.1 KJB International Aid reserves the right to update or modify this Return Policy at any time without prior notice. Please check our website periodically for any changes.
9. Contact Us
If you have any questions or concerns about our Return Policy, please get in touch with our Customer Service team at info@kjbinternationalaid.com
Thank you for choosing KJB International Aid. We appreciate your support and cooperation in adhering to our Return Policy.